Coin purchases typically confirm in wallets between 10 to 30 minutes after purchase. You can find proof that the coin is delivered by searching the wallet address shown on the receipt in the coin's “block explorer” found in a Google search. Evidence of payment will typically show “confirmation” or state “contract execution complete”.
Reasons for not seeing purchased coin:
- Incorrect receiving wallet address was provided
- Exchange wallet address was provided
- Third party wallet requires refresh, update, or reboot
- BitNational CryptoATM did not Recognize Deposited Bills
- Confirmation delay from network congestion
1. Incorrect Address Scanned
BitNational CryptoATMs send coins to the provided address. If a wrong address was provided that you control – it is likely the coin can be recovered by exporting from the scanned wallet and importing to the appropriate wallet address. If a wrong address was provided that you do not control – it is likely the coins are lost. In the latter case, hopefully, you know who the address is controlled by and can request the coin be returned.
2. Exchange Wallet Address Provided
BitNational CryptoATMs send to whatever address is provided by the user. The nature of crypto implies BitNational cannot discern if an exchange address is provided. The Terms and Conditions of use contract the user in agreement to not provide exchange or third party deposit addresses. If however, the coin is requested to a third party wallet or exchange address, then the crypto will be delivered as directed. If the coin is delivered by BitNational but not recognized as received to the third party or exchange wallet account, then the solution resides with customer support of the exchange or third-party application.
3. Third Party Wallet Application Requires Refresh, Update, Reboot
Occasionally a wallet may require minor intervention to update the wallet’s balance and sync with the network. The first thing you should do if you find coins have not been received is to refresh your wallet application. The next thing you can do is to close and open the application. Finally, the third thing you can try with your wallet is to power cycle (turn it off and on again) your phone or device the application is hosted in. Do not uninstall or delete your wallet application unless it is backed up securely!
If the above efforts do not correct the balance, then the user should contact the support of their wallet provider. The wallet provider’s support should be able to resolve the issue. A final effort to correctly reflect a wallet’s balance is to export from the faulty wallet application and import to a different functioning wallet with the same security validation (known as sweeping or transferring).
4. BitNational's CryptoATM did not Recognize Deposited Bills
BitNational CryptoATMs accept bills through the bill acceptor when prompted by a green light. From time to time deposited bills are not read correctly or accidentally inserted into other parts of the machine. If bills are deposited and the coin is not reflected in the wallet’s balance then BitNational will manually review and settle the transaction upon request.
5. Confirmation Delay from Network Congestion
Sometimes a short-term influx of network activity and fees can cause a delay of up to a few hours. We put every effort to anticipate network congestion. If you have not received your coins and it has been a few hours please Submit a Request to our support team.