Your Government Issued Photo ID may be rejected or pending review for a number of reasons. Most commonly a clear image of your ID or selfie was not captured. The ID may be rejected if expired, or if the issuing jurisdiction is a UN Sanctioned Nation, China, or the USA. A SMS message will be delivered explaining why your ID was not accepted.
If your the image quality of your ID is poor, please Submit a Request for support. Include clear photos of the front/back of you ID as well as a selfie. Request that your ATM verification be reviewed.
