Online Platform
Account & Verification
- How to Sign Up an Account?
- I did not get a Verification Email at Sign Up
- How do I Personally Verify my Account?
- How do I Corporately Verify my Account?
- How to Login to my Account?
- Why is my Account Locked?
Deposit & Funding
- What are Deposit Fees, Limits, and Processing Times?
- How to Deposit USD by Wire Order?
- How to Deposit CAD by eTransfer?
- How to Deposit CAD Cash in Office?
- How to Deposit CAD by EFT or Wire Order?
- How to Request Crypto by Email Addresses?
Withdraw & Sending
- What are Withdraw Fees, Limits, and Processing Times?
- How to Withdraw USD by Wire Order?
- How to Withdraw CAD by eTransfer?
- How to Withdraw CAD by Cash in Office?
- How to Withdraw CAD by EFT or Wire Order?
- How to Send Crypto to a Wallet Address?
Trading
- What are the Trading Fees?
- How to Quick Trade: Buy
- How to Quick Trade: Sell
- How to eOTC Trade: Larger Orders
- How to Select Trading Pairs? [Base/Quote Currencies]
- How to Place Market Order: BUY
Security & Settings
- How to Change my Password?
- How to Change Language on my Account
- How to Change Colour Theme [Day and Night]?
- How to Enable 2FA [Two Factor Auth.]?
- How to Recover my 2FA [Two Factor Auth.]?
- How to Disable 2FA [Two Factor Auth]?